And then, when I looked at my credit card bill, I got DOUBLE CHARGED, one for $99, and another one for $199. I had to do that, because otherwise they will charge me annually. Finally I was able to manually overcome a bunch of technical difficulties to finish the cancellation process (their Cancel button was grayed out so you couldn't directly click on it). After that, any email requests of mine went directly into a blackhole and no one ever replied to me. I asked again, and Jovi thought I'm using the iOS app and told me to ask Apple instead. Someone named Jovi replied to me and sent me a link that didn't work on my computer (the URL contains 'windows' in it, so I suspect it only works for Windows users, but I don't have a Windows computer so couldn't try). So I wrote to their customer service asking for a cancellation. Tried their service back in Jun 27, 2020, on my laptop (a MacBook), but within hours decided to cancel because of some technical issues (I keep getting login errors for some reason). If this was 1996 and I actually needed a fax machine, I’d probably even be willing to pay for their subscription. Clean, intuitive interface, worked quickly and without hassle. I’m ultimately ok with it because actually *using* the app was great. I have enough extra credits to send another fax or two in a pinch, and I’ll probably use them someday. I don’t feel great about that, but I’m not super irked either. Then, in the app, the $2.99 option (which is present here on the store, and is what I would recommend if you’re in my position) is not available, so I ended up spending $9.99 to send a fax. It is inobvious exactly what “1 credit” pays for (quick answer: rather less than one page), so I underbought. However.I ended up spending a bit more than I expected. That was this, and to that end, it did exactly what I wanted. So, I picked this one because I needed to send a fax and didn’t want to end up hooked on a subscription, so I sought out a decently reviewed app that let me just buy credits and call it a day. I believe this is not a good message for the company to send to customers. Basically that would mean to me they ignored my requests because they did not want to lose commission. The sales person actually said they only get paid a commission for what they do. I have given them every chance to make this right. I will wait for response and update this depending what happens. I have now requested they have the sales person provide all my communications to the manager, and am waiting for the response. They finally assigned a different number through the technical team, but never was the over $100 charge removed. They then only focused on the technical aspect without addressing the subscription issues. They ignored the parts of my communication about this. During this trial period, I sent many communications to the customer support person, explaining this several times during the entire process. Unfortunately they have charged my card 2 times even though I have canceled an erroneous click during the trial period. Assigning wrong fax number and a fax that was supposed to be sent to me went somewhere else. The trial period was full of “technical problems” from the beginning. I am giving you an authentic review and warning: keep searching for a different app and, one that will actually honor its advertisement of a free 7-day trial with the ability to actually cancel at any time (even during that 7-day trial). This app is very misleading and very unethical but that’s the way these scam apps work, I guess. I canceled within the 7-day trial (actually I cancelled within minutes of downloading), and I was still charged AND never even was able to fax with the free trial. However, although Apple Subscriptions acknowledged I cancelled the subscription, today I was charged for the month. So, I canceled the subscription THE SAME DAY, within 20 minutes of downloading and used a good old fashioned fax. However, there continued to be some problem with the fax not going through, or asking me to enter a credit card number even though I opted for the 7-day free trial through Apple Subscriptions. I had five documents totaling 19 pages, so I combined the pdf files into one pdf document of 19 pages. Within the first day, when trying to send an important fax to a physician regarding test results of my elderly father’s significant illness, the “free trial” did not allow for more than one fax a month, and that one fax would not allow more than 30 pages. I downloaded this app with the understanding that I would have a 7-day free trial and could cancel at any time, as advertised.
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